Complaints Procedure

COMPLAINTS PROCEDURE


We and the Legal Services Ombudsman define a complaint as an expression of dissatisfaction about the way in which we have carried out, or failed to carry out, our work which requires a response.  This in accordance with the Solicitors Regulation Authority guidelines.


If you are not happy with the service you have received from Lincoln, Watts & Leeding please contact the person who is handling your case and explain your concerns.  If you are still not satisfied then you should write to Sarah Lincoln, Senior Partner, who is responsible for responding to any complaints you may have regarding the practice.


The details are as follows:

Sarah Lincoln, Lincoln, Watts & Leeding, 4 Novar Road, London, SE9 2DN or telephone 020 3871 3890.


Your letter will be acknowledged within 24 hours of receipt.  Sarah Lincoln will then review your case and respond, in writing, within 10 working days.


At this stage, if you are still not satisfied, you should contact us again and we will arrange for another Partner or someone unconnected with the matter at the firm to review Sarah Lincoln’s decision.


Should you still feel your complaint has not been resolved satisfactorily then, as we are regulated by Solicitors Regulation Authority, you should contact the Legal Services Ombudsman within 6 months of Lincoln, Watts & Leeding’s final response to your complaint or within six years of the act or omission about which you are complaining occurring (or if outside of this period, within three years of when you should reasonably have been aware of it).


Office of the Legal Services Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJEmail: enquiries@legalombudsman.org.uk Phone: 0300 555 0333


If you are concerned about your solicitor's behaviour you can report them to the Solicitors Regulation Authority (SRA) in the following circumstances.

The SRA can help you, or take action, when solicitors:

    • tell lies
    • steal from you
    • shut down without telling you
    • break SRA rules.


The SRA can be contacted online at https://www.sra.org.uk/consumers/problems/report-solicitor/ or through the contact centre, details are set out below:

The Cube
199 Wharfside Street
Birmingham
B1 1RN
Tel: 0370 606 2555

Email: contactcentre@sra.org.uk